Frequently Asked Questions (FAQs)
Where does Trinity Executive Services, Inc. provide services?
Trinity Executive Services, Inc. is located in Indianapolis, Indiana. Although most of our business is located in Central Indiana, our officers and agents will travel for most work requests and assignments. If your request cannot be staffed by Trinity Executive Services, Inc., we will put you in touch with one of several partnership companies we work with throughout the United States.
How long does it take to set up an account and begin service?
This generally depends on the client. Our staff is typically ready to assist you within 24 to 48 hours, depending on your location. Clients who need more immediate services are handled on a case by case basis.
How much do security services generally cost?
There are many factors to be considered when providing a security quote. These factors include, but are not limited to; location, duration, type and quality. Accounts located outside of Central Indiana or in a high-crime area are typically bid 5% to 10% higher. The length of the contract, type of work, and quality of officer required (i.e. armed, unarmed, law enforcement) all have to be taken into consideration.
Do you charge an emergency rate for short term notice?
All officers employed by Trinity Executive Services, Inc. are scheduled a week in advance. When we receive a call for immediate service, these extra hours typically result in overtime for the company. Therefore, requests for emergency coverage are charged our normal rate, plus 30% for the first 24 hours of coverage. After the first 24 hours, our scheduling staff is often able to rearrange the schedule to reduce overtime for additionally scheduled hours. At this point, you will be charged the normal rate.
Is a contract required for security services?
Trinity Executive Services, Inc. requires a service agreement be signed prior to beginning a job. Each service agreement outlines the services to be rendered, price, payment terms and responsibilities of both the client and contractor. Most service agreements require a 14-day notice of cancellation. However, per request, exceptions may be made to allow cancellation with no advance notice or explanation. Service agreements typically do not delay the commencement of services, as they can be completed and signed within a short period of time.
What type of payment terms are expected?
Trinity Executive Services, Inc. completes and sends invoices on a weekly basis. Full payment is due net 30 from invoice date. Any payment not received within 30 days will be assessed a late fee.
What type of insurance does Trinity Executive Services, Inc. carry?
Trinity Executive Services, Inc. carries liability insurance in the amounts of one million for each occurrence and two million aggregate, with an additional three million dollar umbrella. In addition, Trinity carries sufficient worker's compensation insurance as required by law and automobile insurance for our fleet of patrol vehicles.
What type of training do officers receive?
Trinity Executive Services, Inc. is owned and operated by current and retired Indiana Law Enforcement Officers. As such, continuous, diverse and dynamic law enforcement training is the cornerstone of our success. Time permitting, training is scheduled on a weekly basis and covers subjects such as; non-violent crises intervention, handcuffing techniques, use of chemical spray, use of deadly force and the force continuum, self-defense, firearms safety and use, report writing, first-aid and CPR. Our training staff includes a police firearms instructor, a deputy prosecutor and a certified police training instructor.